Omnichannel Communication Platform
NexTelco is the AI-powered, omnichannel communication platform that unifies voice, SMS, chat, email, and social in one intuitive workspace. Our cloud-based system helps you deliver faster, smarter customer conversations while cutting infrastructure and support costs.
Our systems provide seamless integration of all communication channels in a scalable, cost‑effective way, allowing agents and customers to switch between them fluidly and never lose context.
Stay in control of every conversation with real-time dashboards, live call monitoring, and intelligent routing. NexTelco gives your teams a single view of customers, campaigns, and performance so you can drive higher CSAT, more conversions, and lower operational overhead.
Why Choose NexTelco for Your Communication Needs?
Deliver better customer experiences, streamline support, and accelerate growth with a communication stack built for modern teams.
360° Customer View
Unify every touchpoint into a single, rich customer profile. See call history, tickets, messages, and notes in one place so agents always know who they’re speaking with and what they need.
Intelligent Routing & Workforce Optimization
Use AI-driven routing rules to connect customers to the best available agent based on skills, priority, and past interactions. Optimize staffing with real-time occupancy, queue, and SLA insights.
Analytics, Reporting & Insights
Turn every interaction into actionable data. Track call volumes, handle times, campaign performance, and agent productivity with customizable reports and real-time analytics dashboards.
Our Products
NexTelco Cloud
The AI-powered phone system for growth
Upgrade your legacy phone system with a secure, cloud-native platform designed for sales, support, and remote teams. NexTelco combines enterprise-grade reliability with AI automation so you can scale communication without adding complexity.
Calling
Run your business phone system in the cloud with smart call routing, call transfer, conference calls, call recording, and IVR. Improve call handling, reduce wait times, and deliver better customer experiences from any device.
Campaign Execution
Execute outbound campaigns across email, SMS, and voicemail with personalization, and bulk messaging. Reach more customers efficiently while tracking engagement and improving campaign performance.
Security, Compliance & Reliability
Keep customer data secure with encryption, role-based access, audit logs, regulatory compliance, high availability, disaster recovery, fraud detection, and voice biometrics.
Scalability & Cloud-Native Architecture
Grow without limits using cloud-first and hybrid deployment, elastic scaling for peak demand, continuous AI updates, and global multi-region availability.
NexTelco WE
The AI-powered workspace for teams
Unify agents, supervisors, and operations in one intelligent workspace. Manage users, leads, collaboration, and performance with real-time visibility and AI-driven insights that keep teams productive and aligned.
Leads Management
Organize, import, and manage leads in one place with customizable fields and a complete interaction timeline. Track conversations, prioritize prospects, and improve engagement across your sales workflow.
User Management
Manage users with role-based permissions, performance tracking, skills-based routing, and attendance monitoring. Control access, improve productivity, and streamline team operations from one platform.
Analytics, Reporting & Insights
Access real-time dashboards, custom reports, voice analytics, and AI-powered insights. Track performance, understand customer behavior, and make data-driven decisions faster.
Agent & Supervisor Experience
Empower agents and supervisors with a unified console, AI assistance, live monitoring tools, whisper and barge-in features, and performance dashboards for coaching and optimization.
Team Chat
Collaborate faster with real-time team chat, group conversations, secure file sharing, and instant voice or video calls—all in one unified communication workspace.
NexTelco CE
The AI-powered customer experience platform
Deliver seamless, personalized customer journeys with a 360° customer view, self-service tools, and AI-driven chat bots—designed to improve engagement, speed resolution, and elevate every interaction.
360° Customer View
Get a complete view of every customer interaction across calls, emails, purchases, and support history. Centralize data with CRM, ERP, and e-commerce integrations to deliver more personalized and informed experiences.
Customer Self-Service
Empower customers to find answers on their own with AI-powered knowledge bases, dynamic FAQs, conversational IVR, customer portals, and embedded chat widgets—available anytime, anywhere.
Chat bots
Deliver 24/7 automated support with AI-driven chat bots that handle routine queries, guide conversations, and seamlessly transfer complex issues to live agents with full context.
NexTelco WFA
The AI-powered automation engine
Automate workflows, optimize routing, and empower agents with AI assistance. From intelligent call handling to real-time insights, NexTelCo WFA helps teams scale faster while reducing manual effort.
Workflow Automation
Automate customer engagement, follow-ups, and alerts using pre-defined templates and a drag-and-drop flow designer. Reduce manual work, ensure consistency, and improve response speed across teams.
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AI-Powered Automation
Use AI to handle Tier-1 requests, route calls intelligently, assist agents in real time, transcribe calls, analyze sentiment, and generate summaries—so teams work faster and customers get smarter support.
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Intelligent Routing & Workforce Optimization
Optimize performance with skills-based and AI-driven routing, dynamic queue management, workforce forecasting, quality management, and gamified performance tracking.
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AI Agent Assist
Boost agent efficiency with automated call summaries, real-time transcription, sentiment detection, AI coaching, and actionable insights for better conversations and follow-ups.
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Integrations & Extensibility
Connect CRM, ERP, and marketing tools, extend functionality with plugins, automate workflows with no-code builders, and customize experiences using APIs, webhooks, and SDKs.
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NexTelco works seamlessly wherever you are.
Equip your teams to work from anywhere with NexTelco’s mobile and desktop apps. Agents can make and receive calls, respond to messages, and collaborate with teammates on the go—without compromising quality or security.
- Stay connected with push notifications and call forwarding
- Access customer context and history from any device
- Keep personal numbers private with in-app calling
Ready to Elevate Your Communication?
Transform the way you connect with customers, prospects, and teams. NexTelco’s AI-powered, omnichannel communication platform helps you reduce costs, increase productivity, and deliver consistently exceptional experiences.
Start in minutes with a free trial or talk to our experts about a customized solution.